The most common problems with the editors integration and the ways to solve them.
The "Download failed" message is displayed at the editors loading process.
The Document editing service cannot upload the file for editing.
Check if the link to the file specified in the document.url is correct. The link must be accessible from the document editing service.
When closing the editor after the editing, the file is unchanged in the document manager.
The document editing service could not send the data to the document storage service.
Could not be saved
The editor is loaded with the "The document could not be saved" message.
The document editing service cannot connect to the document storage service at the editorConfig.callbackUrl address.
The file version has been changed
The editor is loaded with the "The file version has been changed. The page will be reloaded" message.
The document editing service cannot open the previously edited and saved file for editing.
Do not forget that every time the document is edited and saved, the document.key must be generated anew.
The file version cannot be opened
The document editing service cannot open the file version.
Check if the changesUrl link from the setHistoryData method matches previous.url parameter.
No collaborative editing
No co-editing is available when the document is opened for editing by different users.
The document editing service opens two different files for editing.
Check if the document.key values coincide to be able to co-edit the same document. The key value must change after the save, must differ for different documents and coincide when co-editing one and the same document.
The editor is loaded with the "The document security token is not correctly formed. Please contact your Document Server administrator" message.
The document editing service requests an encrypted signature.
© Ascensio System SIA 2021. All rights reserved